Refund Policy

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At Trusted Home Help, we aim to provide high-quality and reliable services. We understand that sometimes plans change, and we want to make our refund process clear and fair.

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Cancellations

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• Customer cancellations:

  • Bookings cancelled with at least 24 hours’ notice will receive a full refund.

  • Bookings cancelled with less than 24 hours’ notice are non-refundable.

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• Trusted Home Help cancellations:

  • If we need to cancel a booking for any reason, you will receive a full refund or the option to reschedule at no extra cost.

 

Refund Method

Refunds will be processed to the original payment method within 5–7 working days.

 

Non-Refundable Services

Completed services are non-refundable. 

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