Privacy Policy

At Trusted Home Help, we are committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, and safeguard your data when you use our website and services.

 

1. Information We Collect

We may collect the following types of personal information when you contact us or use our services:

• Name, address, email address, and phone number

• Information about the services you request

• Payment details (where applicable)

• Any other information you choose to share with us (e.g., health or accessibility needs relevant to service delivery)
   

 

2. How We Use Your Information

We use your personal information to:

• Provide and manage the services you request

• Respond to enquiries and customer support needs

• Process payments securely

• Improve our services and website

• Comply with legal obligations
   

We will never sell your personal information to third parties.

 

3. Sharing Your Information

We may share your information only with:

• Trusted third-party service providers who help us deliver our services (e.g., payment processors)

• Regulatory bodies, if required by law
   

All third parties are required to keep your information safe and use it only for the purpose of providing their service.

 

4. Data Storage & Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Your personal data is stored securely and only retained for as long as necessary to fulfil the purpose it was collected for.

 

5. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your data (where legally possible)

• Object to or restrict how we process your data

• Withdraw consent for data processing at any time
   

To exercise your rights, please contact us at: trustedhomehelp1@gmail.com 

 

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how visitors use our site.

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What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow us to recognise your device and store certain information about your preferences or past actions.

 

Types of cookies we use:

• Essential cookies – Required for the site to function (e.g., remembering your session).

• Performance cookies – Help us understand how visitors use our website so we can improve it.

• Functionality cookies – Allow us to remember your preferences (e.g., region or accessibility settings).

• Analytics cookies – Used to collect anonymous data for website performance and traffic insights.
   

Managing cookies

You can set your browser to refuse cookies or to alert you when cookies are being used. Please note that if you disable cookies, some features of our website may not function as intended.

 

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Trusted Home Help

• Email: trustedhomehelp1@gmail.com

• Phone: 07517 836126

• Website: trustedhomehelp.co.uk 

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Effective Date: 18/08/2025

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